Shipping policy

Shipping Policy

At Xiaomujiayou, we are dedicated to providing a seamless, reliable, and transparent delivery experience. This policy outlines our commitment to getting your new wardrobe essentials to you as efficiently as possible, wherever you are in the world.

1. Order Processing Timeline

All orders are meticulously prepared and processed within 1 - 3 business days (excluding weekends and holidays).

  • Daily Cut-off Time: 5:00 PM (EST).

  • High Volume Periods: During peak seasons or promotional events, processing may take slightly longer. If a significant delay is expected, we will notify you immediately via email.

2. Shipping Destinations & Rates

Xiaomujiayou is proud to offer worldwide shipping, bringing our collections to customers across the globe. We offer straightforward shipping options:

Shipping Method Estimated Delivery Time Shipping Cost
Standard Shipping 7 - 15 Business Days FREE
Priority Processing 4 - 7 Business Days $10

  • Note on Delivery: While we strive for punctuality, occasional delays may occur due to external factors such as international carrier peak volumes, customs processing, weather conditions, or logistical challenges beyond our control.

3. Shipment Confirmation & Tracking

Once your package leaves our facility, you will receive a Shipment Confirmation email containing your unique tracking number(s).

  • Activation: Tracking information typically becomes active within 24 hours.

  • Monitoring: You can use this number to monitor your package's progress directly through our integrated tracking page.

4. Customs, Duties, and Taxes

Xiaomujiayou is not responsible for any additional customs or local taxes applied to your order. Any fees imposed during or after shipping (such as tariffs, VAT, or import duties) are determined by your local customs authority and remain the sole responsibility of the customer.

5. Shipping Protection & Damages

We stand behind the quality of our service. If your order arrives damaged or is confirmed lost during transit, please contact us immediately at info@Xiaomujiayou.com.

  • Action Required: Please retain all original packaging materials and photograph any damaged goods before filing a request with us.

  • Resolution: Our team will coordinate with the carrier to resolve the issue, ensuring a replacement or refund is processed for you as swiftly as possible.

6. Contact Details

If you have questions regarding your shipment or our logistics practices, our team is here to help:

  • Company Name:Zhijiang Peiri Trading Co., Ltd.

  • Email: info@Xiaomujiayou.com

  • Mailing Address: No. 111, Group 3, Taodian Village, Xiannv Town, Yichang City, Hubei Province 443201, China